Apex Medical Group is committed to protecting your personal data. Please contact us with any questions or concerns regarding how we collect your personal data, what types of processing we perform, and with whom we share it, if at all. We will be happy to provide you with any information you need through our Data Protection Officer, about whom you can read below.
By using this website, you agree to the terms and conditions governing the collection, storage, and processing of certain personal data as set forth in this document.
Table of Contents
- Definitions in this privacy policy
- The protection principles we follow
- Your rights regarding your personal data
- What personal data do we collect from you?
- How we use the personal data we collect
- Who else has access to your personal data?
- How we protect your data
- Information about cookies
- Contact Information
Definitions
Personal Data– any information relating to an identified or identifiable natural person
Edit / Processing – any action taken on any subset of your personal data.
Person / Data Subject – a natural person whose personal data is being processed
Child – a natural person under the age of 16
We / Us – Apex Medical Group
Data Protection Principles We Follow
We promise and strive to adhere to the following data protection rules and principles:
- The processing is lawful, fair, and transparent. Our processing needs have a legal basis. We always keep in mind the risks to you when we process your data. We will provide you with any information regarding the processing and storage of your data upon your request.
- We process and store your data only to the extent necessary to provide our services to you.
- Data is processed and stored for a maximum period of 5 years or until you request that we delete it; however, there are cases where we are required by law to retain certain data, such as tax records.
- We will do our very best to ensure that your data is accurate.
- We will do everything in our power to ensure the integrity and confidentiality of your data.
Your rights regarding your personal data
The Data Subject has the following rights:
- Right to information – which means you have the right to know what data about you is being processed, as well as how, when, and why, at any time.
- Right of access – you may request a copy of your data collected through our website or other information systems at any time and free of charge.
- Right to rectification and erasure (right to be forgotten) – you may request that your data be corrected or erased; however, there are certain types of data that we are required by law to continue storing, such as tax records.
- Right to deletion – in many cases, and for certain subsets of your data, you may request that we completely delete your information from our records
- Right to restrict processing – in certain cases, you may ask us not to process your data, such as when you unsubscribe from our newsletters.
- Right to object to processing – you may object to the processing of your data in certain cases, such as when subscribing to our newsletter.
- Right to object to automated processing – you may object to automated processing such as profiling, market analysis by us, etc.
- Right to data portability – you can request your data at any time in a machine-readable format so that you can transfer it.
- Right to request clarification – you may ask us why we are retaining certain data about you if it is not disclosed in this policy.
- Right to report to the supervisory authority – you have the right to report any potential issues regarding your personal data to the supervisory authority listed at the end of this document.
- Right to withdraw consent – you may withdraw your consent to the storage and processing of your personal data at any time; however, there are certain types of data that we are required by law to continue storing, such as tax-related data.
Data We Collect
Information and details you have provided to us
This usually includes your email address, first and last name, shipping address, and/or billing address, etc.—information we typically need to provide you with a service or ship you one of our products. We also store the information you provide in the forms on our website for the purpose of communication, such as your full name, email address, and phone number.
Information Collected Automatically
This includes system data such as your IP address or browser version, information about your shopping cart, your order history, etc. This information is collected so that we can provide our services. When you browse our website, your activity may also be logged for security purposes and to improve your experience. Additionally, your IP address may be logged, as well as your login/logout activity with your account, for security reasons. For example, if someone attempts to access our website with malicious intent, the system will use this log to block the attempt and thus protect other users as well.
Information from our partners
We collect information from our partners, who are selected with the security and privacy of your data as our top priority. One of these services is Google Analytics; you can read more about our partners below.
Publicly Available Information
We may collect information about you that is legally available to the public.
How we use your personal data
We use your personal data to:
- Provide our services to you. For example, to help you log in to your account, to ship the products you’ve ordered, to send you offers and discounts, and to inform you about our new services or events
- Improve the user experience on our website
- Provide data to government authorities, such as tax authorities
- Protect our services from malicious attacks
- Fulfill our obligations to the tax authorities
We use your data in accordance with the law and/or with your consent.
Regarding our professional relationship or the contract to which we are bound:
- To verify your identity
- To provide you with our services or products
- To process our tax relationship and your charges/credits
- To improve and protect the security of our services
Regarding our legitimate interests:
- So we can send you offers from us or our selected partners
- So that we can analyze our customer base in order to improve our services and launch new promotional campaigns
- To conduct a survey on your satisfaction
Unless you have asked us to exclude you, we assume that we may process your data in this manner; if you do not wish us to do so, you may request this from the Data Protection Officer listed below.
With your consent, we use your data as follows:
- To send you newsletters and special offers from us or our selected partners
- For other purposes for which we have requested your consent
- To comply with the requirements imposed on us by our country’s regulatory authorities
We process your personal data to comply with legal requirements and through legal channels. We reserve the right to further process your data provided that we anonymize it so that you cannot be identified, beyond what is stated in this document. We will store your data for a maximum of 5 years or for as long as we have a professional or commercial relationship; if you request it, we will delete it, but we are required to retain some of your data for a minimum period of 10 years in accordance with the law.
We may need to process your data in ways not covered by this policy; if such a need arises, we will do so while committing to the following:
- We will clearly explain to you why we are using this information before we do so
- The processing will not put you at risk and will not harm your interests
- Your data will be adequately protected
Who else has access to your personal data?
Under no circumstances do we share your data with strangers. In some cases, we share certain pieces of your data with our partners, as described below:
Data processing partners :
| Data and sector | Processing company |
| Website traffic statistics | Provided by Google https://analytics.google.com Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA |
Our business partners :
We do not share your data with our partners in this sector.
Third-party services:
In some cases, certain information about you is linked to the third-party services listed below:
- Email communications are handled through Microsoft Office 365
- Our newsletter is powered by MailChimp
We work with companies or partners that treat personal data with the same level of responsibility as we do. We may disclose the information we hold about you to authorities or in response to requests from prosecutors, and within the legal framework, when required to do so.
How we protect your data
We do our very best to keep your data secure. We use secure connection protocols (such as HTTPS). We anonymize your data whenever possible. We constantly monitor our systems for attacks and malicious activity.
Even if we do our very best, there is always a possibility of a breach. However, we promise to notify you of any such incident within 72 hours of it occurring. We will also notify you immediately if we determine that your interests are at risk. We will do our utmost to prevent breaches in our systems by consistently selecting the best services available.
If you have an account on our system, please make sure under no circumstances to disclose your username and password.
Children
We do not collect data regarding children, about children, related to children, from children, or for children. Our services are not intended for children.
Cookies and other technologies we use
We use cookies to ensure the smooth operation of our website and for other purposes. You can read our cookie policy here.
You can delete cookies from your browser settings. Alternatively, for some cookies, you can use platforms such as optout.aboutads.info or youronlinechoices.com. For more general information about cookies, visit allaboutcookies.org.
We also use Google Analytics to track and analyze traffic to our website. Google provides its own privacy policy regarding this service, which you can read here. If you wish to opt out of Google Analytics entirely, please use the Google Analytics opt-out page.
Access to your data, copies, deletion, and the right to be forgotten:
- You can view the data we collect about you on our website by clicking the “Privacy Tools” link at the bottom of the page. Alternatively, you can request this information via email from our Data Protection Officer, whose contact information is provided below.
- You can request the deletion of your data in the same way; alternatively, you can send an email to our Data Protection Officer, whose contact information is provided below.
- As for our online store, you can do the same; alternatively, you can request this via email from our Data Protection Officer, whose contact information is provided below
Data Collection from the Website and Consent
- You cannot submit your information via the contact forms on our website unless you check the box to accept this policy
- You will be notified about the use of cookies on our website the first time you visit our site and on every subsequent visit until you accept them.
- You cannot place an order in our online store unless you accept the terms and conditions during the checkout process.
You may contact our Data Protection Officer at any time with questions or requests for clarification or to request the complete deletion of your data using the contact information provided below.
Υπεύθυνος Προστασίας Προσωπικών Δεδομένων / Data Protection Officer
The following individual has been appointed as our Data Protection Officer; please contact them with any questions or requests regarding your personal data:
Apex Medical Group
info@apexmedicalgroup.gr
+30 210 97 08 768
You can contact our DPO during business hours, 9 a.m. to 5 p.m. Monday through Friday, Greece time.
Contact Information
Regulatory Authority
Hellenic Data Protection Authority
Offices: 1-3 Kifissias Avenue, Athens, 115 23
Call Center: +30-210-647-5600
Fax: +30-210 6475628
Email: contact@dpa.gr
Changes to this policy
We reserve the right to make changes to this policy.
Last updated November 28, 2022